I still hadn't heard anything from the insurance company (I was supposed to hear back within 24-48 hours and it had been about 52) so I gave them a call after lunch. I was put on hold. So, I hung up and called back a little before 5. Here's how the conversation went (S - Stephany, J - me):
S: How may I help you?
J: I'm calling to check on a claim.
S: What's the claim number?
J: <Insert claim number.>
S: Hold on... <10 seconds pass.> So, it's a total loss?
J: I don't know. I haven't heard anything. That's why I'm calling.
S: Oh. It's a total loss.
J: Okayyyy....
S: So, now we'll be transferring your claim to the total loss department. And, I'll try to answer any questions you have. If you don't hear from the total loss department within 24 hours, you should give them a call.
J: Okay.
S: So, do you have any questions?
J: Well...I don't suppose you can estimate how much money I'll be getting?
S: No. That'll come from the total loss department.
J: Okay, then. I guess I don't have any questions. Thanks.
So, it's a total loss. I guess it's safe to go shopping for some new wheels.
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